Supercharge your CX team.
Reduce Average Handle Time by up to 25% and empower your agents to solve more customer problems.
16-25%
Faster average handle time
25
Hours Saved Per Agent Monthly
60%
Reduced Onboarding Time
Simplify your CX processes with Luminai
From shortcuts that can save seconds at a time, to cumbersome manual processes that take hours, we can automate it all with no engineering support.
Refund processing
Minimize manual work for agents when dealing with refunds, discounts, order cancellations, shipping labels, and more.
Manual data entry and transfer
Pre-fill forms, enter large volumes of data, or copy and paste data across spreadsheets and systems - all with no errors.
Rules-based adjudication
Speed up approvals for customer requests, underwriting for credit/financing applications, dispute resolution and more
Quick actions and shortcuts
Build custom shortcuts to speed up daily routine tasks and pull in data from disparate systems in one place to help your agents fly through their queues
Automation that goes beyond efficiency
No more human error
Remove the human error while enhancing the human experience for your customers
Faster onboarding and time to proficiency
Fewer manual processes means fewer things for agents to learn and master and a faster time to proficiency in solving customer issues
Less burnout and attrition, happier agents
Boost engagement by helping your agents spend more time with customers and less time on mentally draining tasks
Powering high-growth teams at companies you love.
