Reliably delegate mission-critical work to computers

Efficiency,Productivity,Compliance,Trust and Safety,NPS Scores,User Satisfaction,Employee Engagement

Luminai executes the manual, repetitive parts of your business processes, seamlessly integrating into your existing systems and ways of working.

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Run workflow
Luminai purple background
A man sitting on a chair
Process refund in admin system
Issue refund in Stripe
Create shipping label
Email shipping label
Save 17 min per refund
Save 17 min per refund

We’re on a mission to build the most reliable AI Automation Infra

With Luminai, automations are deployed 10x faster than any alternative, with zero engineering and IT resources overhead for your organization. Our systems are built to match or exceed human reliability, no matter the complexity of your business processes.

Reduction in manual errors
84%+
Increase in daily productivity
20%+
Average Handle Time Improvement
25%+
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Use Cases

AI Systems that fit seamlessly into your business.

Put automation in the hands of your workforce to help them deliver real impact - no matter your existing infra or setup.

E-Commerce

Help your CX team save time on...

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Order Refunds
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Address Changes
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Discount creation
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And more

Marketplaces

Help your CX team save time on...

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Return Label Generation
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Address Changes
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Refunds & Missing Items
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And more

Fintech

Help your CX team save time on...

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Credit Disputes
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Card Reissuing
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Password Resets
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And more

Healthcare

Help your CX team save time on...

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Provider rate increases
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Invoice adjustments
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Claim Submissions
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Patient Provider Info Verification
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And more
how it works

Automate your workflows — without engineering resources

Luminai is a self-sustaining LLM based system that performs work that drive automation in your most mission-critical processes

Step 1
Upload a plain english documented SOP of your processes to the Luminai platform
Step 2
Using purpose built technology, Luminai analyses and compiles the information and builds out a reliable task deployment.
Step 3
Each time, the automation is invoked, Luminai systems use a keyboard and mouse like a human would to complete the steps within your SOP.
Case Studies

What our customers have to say

Luminai helped WhatNot reduce ticket response time by 90%

“Luminai has played an essential role in our everyday work flows, streamlining processes, reducing time spent on tickets, and contributing to our amazing customer support.”

Oura partnered with Luminai to achieve 84% reduction in time spent resolving customer issues

Oura noticed slower response times and increased manual errors during peak holiday seasons. They partnered with Luminai to build a more sustainable automation solution that supported their agents during influxes of high volume.

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Luminai helped WhatNot reduce response time by 90%

“Luminai has played an essential role in our everyday work flows, streamlining processes, reducing time spent on tickets, and contributing to our amazing customer support.”

Oura partnered with Luminai to achieve 84% reduction in time spent resolving customer issues

Oura noticed slower response times and increased manual errors during peak holiday seasons. They partnered with Luminai to build a more sustainable automation solution that supported their agents during influxes of high volume.

Strava leverages Luminai to achieve an 86% reduction in time spent verifying user accounts

What used to be a manual process now happens seamlessly, saving us so much time. We can now actually focus on adding value through customer care rather than drowning in tedious, repetitive tasks. The Luminai team is also so easy to work with and I appreciate their level of professionalism.